Article 1: Definitions

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In these Terms and Conditions, the following terms are understood as:

• Contractor: Virtual Ananda, who enters into an agreement with the client.

• Client: The party that enters into an agreement with Virtual Ananda.

• Assignment: The task between the contractor and client in which the agreement is included.

• Parties: The contractor and client together.

• Work: The services to be performed by the contractor in the broadest sense as described in the agreement.

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Article 2: Applicability

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1. These Terms and Conditions apply to every offer, quotation, and agreement between the contractor and the client.

2. Confirmation of the agreement by the client implies acceptance of these Terms and Conditions.

3. If any provision in these Terms and Conditions is null or void, the validity of the other provisions remains unaffected.

4. The contractor reserves the right to amend these Terms and Conditions. If accepted, the amended terms will apply.

5. In case of contradictions between the agreement and these Terms, the agreement takes precedence.

6. Applicability of the client's Terms and Conditions is expressly excluded.

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Article 3: Quotations and Agreements

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1. Unless stated otherwise, quotations are valid for 14 days and are based on normal conditions and working hours.

2. A quotation from the contractor is non-binding and revocable. No rights can be derived from the quotation.

3. The quotation contains a complete and accurate description of the offered services.

4. Apparent errors in the offer or quotation do not bind the contractor.

5. Prices mentioned in quotations are exclusive of VAT, travel, and material costs unless agreed otherwise.

6. Signing the quotation or agreement means the client agrees with the description of the work and these Terms.

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Article 4: Execution of Agreement

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1. The contractor will execute the assignment to the best of her knowledge and ability.

2. The contractor organizes her work independently, consulting the client as needed for coordination.

3. The contractor performs the agreed-upon tasks independently and without supervision but can receive instructions.

4. The contractor is not liable for damages caused by incorrect or incomplete information provided by the client.

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Article 5: Changes to the Agreement

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1. If necessary, the agreement may be adjusted in consultation with both parties.

2. If changes impact the completion time, the contractor will inform the client.

3. Financial or qualitative consequences of changes will be communicated by the contractor beforehand.

4. The contractor will only charge extra costs for changes if they are not due to her fault.

5. Changes will only be implemented after client approval.

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Article 6: Suspension, Dissolution, and Termination of the Agreement

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1. The agreement can be terminated by mutual agreement with one month's notice.

2. The contractor may terminate the agreement if the client fails to meet financial obligations within the agreed time.

3. If either party fails to meet its obligations and does not rectify it within a reasonable time, the other party can terminate the agreement.

4. The agreement ends immediately in case of bankruptcy, suspension of payments, or if either party ceases business or becomes deceased.

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Article 7: Client’s Obligations

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1. The client is responsible for providing necessary materials on time for the contractor to perform the work correctly.

2. The client guarantees the accuracy and completeness of the provided information.

3. The contractor is not liable for damages resulting from incorrect or incomplete information provided by the client.

4. If required information is not provided on time, the contractor may suspend the work.

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Article 8: Taxes

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Parties use the general model agreement from the Dutch Tax Authorities, ensuring compliance with tax obligations.

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Article 9: Confidentiality

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1. Both parties must maintain confidentiality regarding all confidential information obtained during the agreement.

2. Breach of confidentiality is a valid reason for immediate termination of the agreement.

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Article 10: Complaints and Deadlines

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1. Complaints must be reported within 8 days of discovery, or no later than 14 days after work completion.

2. If a complaint is valid, the contractor will perform the work as agreed unless it becomes pointless for the client.

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Article 11: Liability

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1. The contractor is only liable for direct damage caused by her fault.

2. The contractor is not liable for indirect or consequential damages, such as loss of profits.

3. Liability is limited to the invoice amount of the agreement.

4. All claims against the contractor expire one year after work completion.

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Article 12: Compensation and Payment

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1. The contractor's fee is exclusive of 21% VAT unless agreed otherwise.

2. Payment is due within 14 days of the invoice date.

3. In case of delayed payment, the client owes 1% interest per month.

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Article 13: Agreement Changes

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If during the assignment, changes are necessary, parties will adjust the agreement accordingly. Extra costs for additional work will be charged at the hourly rate agreed upon.

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Article 14: Force Majeure

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1. Force majeure includes all unforeseen circumstances beyond the contractor’s control that prevent her from fulfilling the agreement.

2. During force majeure, the contractor’s obligations are suspended.

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Article 15: Intellectual Property Rights

1. The contractor retains all intellectual property rights regarding documentation and materials provided to the client.

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Article 16: Applicable Law and Jurisdiction

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Dutch law applies to the agreement. Disputes will be resolved in the jurisdiction where the contractor is located.

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Article 17: Digital Marketing Services and Outcome Disclaimer

1. The Contractor shall provide digital marketing services, which include but are not limited to Facebook advertising, email marketing, and SEO updates.

2. The Contractor is responsible for the proper setup, execution, and management of these campaigns.

3. All costs associated with these digital marketing services—including, without limitation, the ad spend on Facebook and any related third-party expenses—shall be borne solely by the Client.

4. The Client acknowledges and agrees that the Contractor does not guarantee any specific outcomes, performance improvements, or return on investment from these digital marketing services. The results of such campaigns depend on multiple factors beyond the Contractor’s control, and no particular outcome is assured.

5. The Contractor shall not be held liable for any direct, indirect, or consequential damages or losses arising from the outcomes of the digital marketing campaigns.

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To receive the terms&conditions in Dutch, kindly contact Virtual Ananda.